That's why we offer several furniture protection plans to keep your furniture looking new for years and years. Think of them as insurance policies for your furniture. If you're making an investment in quality furniture, you should strongly consider protecting it with one of these plans. They're very affordable, and the peace of mind they provide is priceless. Plus, unlike many furniture stores that just sell you a warranty and send you off, we at Creative Dinettes are always willing to help you through the claim process in any way we can. This is just one more value added service we give our customers, because we simply think it's the right thing to do.
The Guardsman Elite 5 Year Furniture Protection Plan:
With the Guardsman team behind you-and our A+ rating from the Better Business Bureau-you can rest assured that you will be able to enjoy your well cared for furniture for years to come. Some Guardsman plans even offer replacement coverage-if we can't clean stains or repair damage covered by our plans, we replace your furniture at our expense.
Besides excellent coverage at a great value price, Guardsman plans offer you the security of a company that really understands furniture better. Guardsman has been around for nearly 100 years, with its origins making furniture finishes for quality wood furniture. We still do-we are a part of The Valspar Corporation, which is the world leader in wood finishes for furniture, cabinetry, and many other applications. We extended our expertise more to fabric, leather, and other types of furniture more than 40 years ago-longer than most other protection plan companies have been in business. And with Valspar's backing, you don't have to worry about whether we will be around to repair your furniture-our financial health is a matter of public record.
Guardsman is also the only company offering furniture protection plans with a full range of consumer and professional furniture care and repair products and services, including our own Guardsman FurniturePro© franchised technicians.
Nothing gives you more confidence and satisfaction than knowing that your furniture purchases will remain beautiful and valuable for as long as possible. With Guardsman© Furniture Protection Plans, you can have peace of mind knowing that your new fabric, leather, wood, and many other types of furniture are protected from accidental stains and damage. These plans give you a furniture repair expert when you need one-thousands of professionals across the United States and Canada who can:
CLEANING ACCIDENTAL STAINS AND REPAIRING ACCIDENTAL DAMAGE
- Food and beverage stains
- Household liquids
- Lipstick, nail polish, cosmetics
- Human and pet bodily fluids
- Punctures, rips, cuts, tears and burns in most leathers and fabrics
- Burns, heat marks, scratches and gouges in wood
- Springs, frames and certain mechanisms
When you need service for a covered event, immediately initiate a claim online or by calling our Guardsman call center, based in Michigan; the right number to call is included on your furniture protection plan. It's critical that you report the issue quickly to help ensure a successful repair.
More than 100 dedicated customer service associates deliver world-class consumer satisfaction to answer your questions and take preliminary information about your claim. We talk to thousands of households every day, meeting their needs with unmatched professionalism.
If you initiate your claim by phone, you will be mailed (or emailed) a claim form; if you initiate your claim online, you will be asked to print the claim form. That claim form must be fully completed, signed, and returned to Guardsman along with documentation of your purchase within 30 days of your initial report; you may also be asked to provide photographs of your damaged furniture, which will enable us to determine the right solution to your problem. Guardsman uses the information on your form and other information to decide how to respond to your claim and to provide you with the most efficient service possible.
Claims that require a technician to repair damage are referred to one of our many furniture repair professionals-local business people in your community who are selected by Guardsman because of their expertise in solving furniture problems. Some of them are even Guardsman FurniturePro© franchisees! These trained professionals successfully repair 90% of the damage that they are called to repair on the first visit to your home. Within a few days of receiving your completed claim information, the repair professional selected by Guardsman will contact you directly to schedule an appointment to visit your home. You will know who is coming to your home, and when they will be there.
Damage that can't be repaired in your home may require us to buy replacement parts for your furniture, and sometimes we buy replacement furniture when other solutions aren't available. If your damage falls into this category, someone from Guardsman will contact you to bring your claim to resolution.
A sample of the complete Guardsman Elite Protection plan can be viewed here.